These terms and conditions apply to your use of this website, and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

It is important that when you register with Copa Cabbana you maintain the confidentiality of your username and password. Copa Cabbana is not responsible for any unauthorized access to your account and password. You agree to accept responsibility for all activities that occur under your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

Please make sure that the information that you have provided us with is fully correct. Please inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Copa Cabbana understands the need for privacy and we are committed to maintaining it. All your personal details and information that we ask for in order for your purchase and payment to go smoothly will not be shared with any third party. Information will be only used internally for credit card validations, order delivery, marketing and promotions. The only time we will share your information is if we are legally required to do so and if you have given us permission to do so.

We take reasonable precautions to protect the security and reliability of personal information provided to this website. However, there is always some risk in sending information electronically. The personal information we collect is stored within databases that we control. As we deem appropriate, we use security measures such as encryption technology, to protect your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. By using this website you acknowledge to take full responsibility.

All transactions at Copa Cabbana are protected by SSL (Secure Sockets Layer) supported by Thawrte (Part of Verisign).

For security reasons, we strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website.

1. You place the order for your products on the Website by clicking on the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of instructions.
2. We will send you an order acknowledgement e-mail detailing the products you have ordered. This is not an order confirmation or order acceptance from us.
3. Once your order has been processed and your product has been shipped to you we will send you a despatch confirmation e-mail.
4. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept or are unable to fulfil your order.

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• Any breach by you of any of these conditions.

We take reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was uploaded but cannot accept any liability for any errors or omissions in accordance with our limitation of liability policy as set out below.

If your order received is incomplete or contains incorrect items, please e-mail [email protected] or call us on +852 2882 8842 as soon as possible. If you receive any product(s) that was not ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect product will be deemed to be acceptance by the customer of the product(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

We will inform you by e-mail if any products you order turn out to be unavailable. 

These conditions shall be governed by and construed in accordance with the laws of the Hong Kong SAR and you hereby submit to the exclusive jurisdiction of the courts of the Hong Kong SAR in relation to any dispute arising out of or in connection with these conditions.

• any damage or economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses  arising out of or in connection with any matter under these conditions.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

If you breach any of these conditions and we take no action, this shall not affect our rights to take action against you in future whether in relation to that breach or any other breach of these conditions by you.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times the property of us or our licensors. You are permitted to use this material for your personal and non-commercial use only and any other use whatsoever of the material and content of the Website is strictly prohibited.